Refund Policy

Returns & Refunds

At PTL Faithful, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help!

1. Return Eligibility

• Items must be returned within 2 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Due to health and hygiene reasons, opened or used supplements and personal care items cannot be returned.

2. Refund Process

✔ Contact us at [Your Contact Email] with your order details.
✔ Ship the product back to our return address (provided upon request).
✔ Once received and inspected, refunds will be processed within 5 business days.
✔ Refunds will be issued to the original payment method.

3. Exchanges

We offer exchanges for defective or damaged items. Please reach out within 2 days for assistance.

4. Non-Returnable Items

• Opened or used health supplements and personal care products.

• Digital products, gift cards, or downloadable content.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

For any questions or concerns, please contact us at PTLFaithfulShop@outlook.com.

🙏 Thank you for choosing PTL Faithful—where health, strength, and faith unite! 🙏